Your Privacy Is Our Responsibility

When you create an account or log in to ci444, you voluntarily provide the following information:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Email address and mobile number
• Banking and payment information (details required for bKash, Nagad, Rocket, Upay, or bank transfer)
• Identity document information (during account verification)
• Contact address

When you use the platform, some information is collected automatically:

• Device type, operating system, and browser version
• IP address and approximate location (for service area verification)
• Login time, page visit history, and session information
• Information obtained through cookies and similar tracking technologies
• Referral source (where you came from before reaching ci444)

When deposits, withdrawals, or gaming activity are carried out on your account, the relevant information is stored:

• Deposit and withdrawal amounts and methods
• Betting history and game results
• Bonus usage and wagering activity
• VIP tier progress and reward information

ci444 uses your information primarily for the following purposes:

• Ensuring account creation and management
• Processing deposits, approving withdrawals, and verifying transactions
• Personalising the gaming experience
• Managing bonuses and promotional offers
• Tracking VIP program progress

ci444 uses information for the following to maintain the security of your account and the platform:

• Fraud detection and prevention
• Age verification — ensuring access only for those aged 21 or above
• Review of suspicious transactions
• Implementing responsible gaming policies (bet limits, self-exclusion, etc.)
• Complying with applicable regulations and technical standards

ci444's 24/7 live chat and email support team uses information to stay in contact with you:

• Sending transaction or account-related notifications
• Responding to customer support queries
• Sending relevant promotional messages (only with your consent)
• Informing you of platform updates and security alerts

Cookies are small text files stored in your browser. ci444 uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and security.
• Functional cookies: Used to remember your preferences (such as language).
• Analytics cookies: For reviewing and improving site performance.

ci444 does not sell or rent your personal information to third parties. However, limited information may be shared in specific circumstances:

• Payment processors: Information required for bKash, Nagad, Rocket, Upay, or bank transfer is shared with the relevant service providers.
• Game software providers: Information essential for running games (such as bets and balance) is communicated to game developers.
• Legal obligations: We may be required to provide information under a court order or a valid request from a competent authority.
• Technology service providers: Contracted service providers who operate the platform, working under strict confidentiality obligations.

ci444 ensures from all its partners that they will use your information only for the necessary purposes and will maintain appropriate security measures. No third party may use your information for its own marketing or any other commercial purpose.

ci444 uses industry-standard technology to keep your information secure:

• SSL (Secure Socket Layer) encryption — keeps all data transmission secure
• Encrypted databases — stored information remains protected
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication (for account access)

If a data breach occurs for any reason, ci444 will take the following steps:

• Immediately activating the security team and identifying the source of the breach
• Notifying affected members as quickly as possible
• Taking immediate remedial action to reduce risk
• Improving systems to prevent similar incidents in the future

As a ci444 member, you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right of correction: The right to request correction of any inaccuracies in your information.
• Right of erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that processing of your information be limited in certain cases.
• Right to withdraw from marketing: The right to request that promotional communications be stopped at any time.

To exercise any of your rights, please contact us:

• Email: [email protected]
• Or through the platform's 24/7 live chat support

ci444 retains your information according to a specific policy:

• Active accounts: All relevant information is retained for as long as the account remains active.
• Closed accounts: Certain information is retained even after account closure in accordance with legal and regulatory obligations.
• Transaction records: Financial transaction records are retained for long-term audit and legal purposes.
• Marketing information: Processing of marketing-related information stops as soon as you withdraw consent.

ci444 is a responsible gaming platform. Only persons aged 21 or above may use this platform. We do not knowingly collect information from any person under the age of 21.

If we become aware that a minor has used our platform, we will immediately close their account and delete the collected information as quickly as possible. If you believe a minor is using this platform, please notify us at [email protected].

ci444 may update this privacy policy from time to time. In the event of changes:

• The revised policy will be published on this page and the "Last updated" date will be changed.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after changes will be taken as acceptance of the revised policy.

For any questions, complaints, or requests relating to this privacy policy, please contact the ci444 support team:

• Email: [email protected]
• Live chat: 24/7 support available in Bengali and English

Our team will consider your request as quickly as possible. ci444 gives your privacy the highest priority and is committed to providing sincere assistance with every enquiry.